PRIVACY POLICY

Updated May 2025

By using Fewll Indoor Golf’s services, you agree to both our Terms of Use and Privacy Policy. Please review the Terms of Use,  to understand the rules and guidelines that govern your use of our website, facility and services.

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At Fewll Indoor Golf, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and use our services. By using our facility and website, you consent to the practices described in this policy.  

We collect personal information that you provide directly, such as when you book a session, register for membership, or contact us. This may include your name, email address, phone number, and billing information. Additionally, we collect information about your interactions with our website, such as IP addresses, browser types, time spent on pages, and other usage data through tools like cookies and analytics. When booking services, payment information may be collected through secure third-party payment processors. Fewll Indoor Golf does not store your payment card details.  

Your information is used to process bookings, memberships, and payments; communicate with you regarding bookings, facility usage, and promotional offers; improve our services and customer experience; ensure the safety and security of our users, including monitoring for unauthorized access and usage; and comply with legal obligations. All payment transactions are processed securely by our third-party payment provider, and Fewll Indoor Golf does not store or retain payment card details on our systems. Industry-standard encryption methods protect payment information during transmission.  

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Customers may request that we delete their personal information, and we will review such requests in compliance with applicable laws. In some cases, we may be required to retain certain data for legal, regulatory, or operational purposes. If you request that we delete your personal information, we will comply to the extent required by law.  

We do not sell or rent your personal information to third parties. However, we may share information with service providers who assist us in providing services, such as payment processors and hosting providers, as well as with law enforcement or other authorities when required by law. Third-party analytics tools, such as Google Analytics, are used to monitor website usage and improve functionality. These tools may collect information such as your IP address, browser type, and time spent on the site. This data is anonymized and used solely for improving your experience. You can opt out of tracking by adjusting your browser settings.  

We use cookies and other tracking technologies to improve your experience on our website, analyze how our site is used, and customize your browsing experience. Cookies are small data files that are placed on your device when you visit our site. You can disable cookies through your browser settings, but doing so may limit some functionality of the website.  

In the event of a data breach compromising your personal information, we will notify affected individuals promptly and in compliance with applicable legal requirements. Your data may be transferred to and stored in facilities located outside of Canada. We ensure such transfers comply with applicable privacy laws to protect your personal information.  

You can opt out of promotional emails at any time by clicking the ‘Unsubscribe’ link in the email or contacting us directly. Non-promotional communications necessary for your account or bookings will still be sent.  

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites and encourage you to review their privacy policies. This Privacy Policy may be updated from time to time. Any changes will be posted on this page with the date of the most recent update, and we encourage you to review this policy periodically to stay informed about how we protect your personal information.  

 

While we strive to ensure the accuracy of all information on our website and in our communications, Fewll Indoor Golf is not responsible for any errors or omissions. We reserve the right to make changes to the website, services, and policies without prior notice.

 

CONTACT INFORMATION

For any questions or issues related to this Privacy Policy, or general inquiries, we invite you to reach out using our Chatbot at the bottom of this page. Our team is happy to assist you with any questions or concerns. We typically reply within 1-2 business days.